SERVICE AND REPAIR

GENERAL REPAIR QUESTIONS / INQUIRIES

Inquiries Please Call:  416•423•1554   |  Leave A Detailed Message

Repairs: Please Use Our Contact Form or Email: sales@12fret.com

REPAIR SHOP HOURS:

  • TUESDAY TO FRIDAY: 12:00 Noon to 6:00 p.m.
  • SATURDAY:  11:00 a.m. to 5:00 p.m.

NOTE:  If your instrument was purchased at The Twelfth Fret , new or used, within the past year, then you are covered under our FREE SETUP & SERVICE PLAN.  But, if you book a repair through the workshop luthiers, you will be charged for their bench time.

For more info send an email to: sales@12fret.com

THE TWELFTH FRET SERVICE AND REPAIR

For well over 45 years, The Twelfth Fret Repair Department has been building, repairing and maintaining fretted stringed instruments for musicians in the Greater Toronto Area and the world over. Our clientele includes music students, amateur players, working musicians and studio professionals as well as some of the biggest names in music - from Pink Floyd and the Rolling Stones all the way to the Sam Roberts Band and Katy Perry!

We pride ourselves on our level of customer service and to that end, each client receives a thorough assessment of their instrument as well as a detailed written document listing the work to be done and the associated cost. Set-up work is always tailored to meet the individual musician’s playing style. Whether the job is large or small, our objective is always the same; to ensure complete client satisfaction with the work performed.

Our luthiers have well over 100 years of combined building/repair experience and are well equipped to handle any job from simple set-ups to complex restoration work on valuable vintage instruments. Our complete repair facility, including a woodworking shop, means we have all the tools at hand for any size job and that all work is done in house.

We service all makes of fretted stringed instruments and perform authorized warranty work for many of the major brands including CF Martin Guitars.

SERVICES INCLUDE:

Set-up and Adjustment of fretted stringed instruments including acoustic, electric and bass Guitars as well as Mandolins, Ukuleles and Banjos.

  • All manner of fretwork including fret dressing, fret replacement (re-frets) and fret repairs such as gluing loose frets and dressing sharp fret ends.
  • Structural repairs including neck resets, cracks, re-gluing loose braces, impact damage such as broken headstocks and re-gluing lifting bridges.
  • Electronic repairs and upgrades including pick-up replacement, pickup potting, pick-up rewinding and all manner of wiring including repairs and customization.
  • Cosmetic repairs ranging from simple touch-ups to spray finish repairs and custom colour matching.
  • Hardware and component upgrades including machine head replacement, bone saddles and nuts, bridge replacements, banjo head replacement, pickguard replacement.

Please see our PRICE LIST for more details or drop by and see us for a free assessment.